GuestSuites Reviews

GuestSuites provides industry leading software and services by prioritizing our clients. The most important aspect of our business is ensuring our users have an optimized experience. It is our mission to help you increase bookings and enhance efficiency for your property.

Guest Suites Testimonials

John Barnhart

Carnegie Guest House/Davidson College, Davidson, NC

I have worked with GuestSuites in both large and small properties, and the system works well in both settings: a 90-unit seasonal resort along the New Jersey Shore and an 8-room B&B on a college campus. GuestSuites adapts well to both properties. GuestSuites is a breeze to learn.  We are a B&B on a college campus, and we employ 8 work-study students as desk clerks. The ease of learning the system is a great benefit to us as we have such a limited amount of time to train the students.

Mike MacAdams

Castle Pines Golf Club Castle Rock, CO

Castle Pines Golf Club has been working with GuestSuites for the past 5 years and we are pleased with the service they provide.  When we originally started looking for a new program we knew that it would be difficult because of the way we book and bill our rooms.  The people at GuestSuites have been very accommodating in helping us configure the software to fit our needs.  We have had a close working relationship through the years and we work together to discuss and implement changes that we view as helpful at the end of each season. We would recommend the GuestSuites program and we look forward to working with them in the years to come, as they have proven to be a great partner.

Deidra McCoy

Front Desk, The Chicago Club

I love the new group set up...being able to go through each room from the reserve screen helps a lot, not as much back and forth. It moves quicker too. Everything is very user friendly! I don’t have too many complaints...they make a pretty simple program.

Linda Holmes

The Chicago Club, Chicago, IL

I have worked with the company for past 5 years and have been extremely impressed with the GuestSuites Software. In a highly specialized hospitality industry, they seized quickly on the opportunities and issues in our business and put together user friendly software that allows our staff to make reservations with ease. They are extremely energetic, self-motivated and able to swiftly build and assimilate data.  GuestSuites more than meets our expectations and we look forward to continuing our successful relationship.”

Melissa & Jerry Bates

Hollow Frio River Vacations Leakey, TX

We have been using TCS GuestTracker Software for over 5 years, the customer service is personal and efficient. The TCS GuestTracker support team has helped me to install and update my software on new computers and answers all my questions. GuestTracker saves me many hours every month when computing my owner revenues. We have no complaints!

Michael Kugler

Vice President – Branson MO

We have been with GuestSuites since 2003 and can enthusiastically say it has been the best software we have ever used at our Branson Resorts. With the added functionality of the Unit Owner Module we are able to professionally deliver accurate and detailed statements for our Branson Owners that we take care of. Technical support is top notch and second to none. If you work in the lodging industry and want a robust, affordable, and easy to use software - look no further than GuestSuites.

Cheryl Waters

President - Whistler Reception Services Ltd. Whistler, Canada

Whistler Reception Services has been using Guest Suites software since September 2004.  We have successfully integrated it with our online booking engine, which allows our private vacation rental owners to enter their guest bookings and transfer those details into the Guest Suites property management system. Support and Services were very helpful during the integration which has operated without issues since that time.  Frank was especially helpful with getting us familiar with the use of the system and showing us what it could do when we visited New York to purchase the system.  They are constantly creating new versions in response to their clients requests for new programming. The support has been consistent and seldom do we wait long to resolve an issue.


GM - Spinner Fall Lodge & Circle7 Guest House, Fall River Mills, CA

I have been using GuestSuites software now for several years on the lodging side and I just love the way it works so smooth and efficiently for both of our locations..just started using the POS system last year on the restaurant side and have been pleased with the way it works, being in the restaurant business most of my life there are some things I would like to see on it but I know GuestSuites is constantly working to improve it. I look forward to using your software for years to come…Your company’s service has always been very prompt and helpful in dealing with any issue’s I have…I would highly recommend your software company to any company in the industry.

Richard Neuman

Woodstock Hill Woodstock, Connecticut

When you consider the value of a fully integrated Hotel Software System, it is truly an investment of your Property. We have found a complete Suite of Hotel Software, including an online WebSite booking engine, Credit Card Processing, Point of Sale for our Restaurant, and full Integration with QuickBooks Pro. The online support is just amazing and online bookings are commission free.

Joy McGraw

Church Street Inn, Natchitoches, LA

One year ago, as we became the new owners of The Church Street Inn, we inherited the alreadyexisting software GuestSuites.  Everything about the hotel industry was brand new to us, but having such a user friendly software program made our transition very easy!  As questions arise, I call Tech Support and Phil is always ready and willing to help me learn this program and how to utilize all the features it offers.  The ease in which we can make reservations for new guests as well as repeat guests enable us to offer excellent customer service quickly and efficiently.  I would highly recommend this software program to anyone in the hospitality industry!


GM, Waikiki Oceanfront Inn Wildwood Crest, NJ

I have been dealing with Guest Suites since we purchased the Waikiki Oceanfront Inn in 2009.  The motel program has everything you need to operate.  It is great as it provides you with daily reports , YTD comparative summary reporting, and mailing & marketing information,  and much more.  If I have a special need support is great for finding a solution. I found the Guest Suites easy to learn, as everything went really smooth. When I  need support there is always someone there to help.

Jose Ruiz

General Manager, The Grand Hotel of McKinney

The Grand Hotel has been enjoying the ease of use of GuestSuites Software for over 5 years now.  ThePoint of Sale Integration has allowed us to bill Guests on Property. This really ties in well and affords us a complete Property Management System. GuestSuites is one of the easiest software to learn and work with that I have encountered. Once someone has an idea of how the hotel business works the software will make their learning very easy.

OceanView Hotel

Wildwood Crest, NJ

Even though we operate a small inn, whenever we contact TCS our needs are treated with as much importance and given as much attention as that of a large resort hotel. This is but one reason we have been a loyal customer for over 10 years and counting.


President, Gold Coast Luxury Suites, Chicago, IL

Guest Suites was instrumental in helping me create and grow my small corporate housing company in Chicago and I value their ongoing customer and technical support.

West Chop Club

Martha's Vineyard, MA

We all love the multi-user function. TCS has been very accommodating to our special needs with prompt responses. Their unique design and flexibility is perfect for our Resort.

Louisiana State Police

Baton Rouge, LA

This is one company that has truly worked hard for us here at the academy. Whenever we contact TCS our needs are a priority.

Beth Murphy

The Blue Dolphin Sanibel Island, Florida

I would like to thank you for your timely support. It is a pleasure working with you.

Anthony Wheeler

The Inn in Westport, NY

“We purchased GuestSuites for our seasonal Inn in 2005, and have been extremely happy with it ever since.  The application is intuitive, comprehensive, and provides ideal functionality for our business.  Of particular value is their partnership with on-line reservation engines.  They provide one-click reservation downloads and up-to-the-second availability, simplifying the process and eliminating the possibility of double booking.  In addition, the support department at GuestSuites has been responsive and professional whenever we have called (mostly regarding issues with the on-line reservation systems - issues they resolved quickly and with lasting results).

“For small hospitality businesses (larger ones as well) I highly recommend Guest Suites.  I have been very happy with our decision to select them in 2005, and would do so again without hesitation.”

Frequently Asked Questions

  • All
  • Demo
  • Features
  • Ordering
  • Setup
What are the minimum system requirements?
  • Microsoft Windows 7/10
  • IBM Personal Computer or compatible
  • Intel Chips or AMD equivalent (one of the following)
    • Pentium Dual Core
    • Intel Core 2
    • Celeron
    • Core I3,I5,I7
  • 80GB Hard Drive
  • 4GB memory
  • 19” or 24″ display or Touch Screen
  • Network card
  • ________________
  • Apple IOS
  • Macbook Pro, Macbook Air
  • Intel chip or AMD
  • 80 gig
  • 4 gig memory
  • 19 – 24″ screen


What operating systems can I use?

Microsoft Windows
Ask us about iOS/Apple systems

How do I setup GuestSuites?

Our team at GuestSuites will assist you with the initial setup and online setup & training.  TCS will request a basic configuration form via email.  An initial installer file will be generated on the basis of the configuration for your installation.

What add-on enhancements are available to be purchased/ordered?

Refer to Products and Services Menu for full details on enhancement features for you new GuestSuites software.

How do I order add-on products?

Call us direct on (845) 358-9294 ext. 1 to place your order.   For add-on enhancements, call one of our representatives to prepare an online quote for you to process when you are ready.   This is recommended for Interface Add-On Enhancements.  Our representatives will give you a clear introduction to all software products and enhancements.

How much does it cost to purchase the software?

GuestTracker can be very affordable. TCS Hotel management software lists our prices so everyone knows and receives the same prices.  Please feel free to call or e-mail us to setup an online quote for you.  When you are ready to place your order, you’ll have all the details and quotes.   All you need to do is approve the quote and make the payment.

What if I have trouble setting up or downloading the software?

If you are having trouble downloading, it can be a number of issues causing this.   Usually a Firewall or AntiVirus software is blocking the download or warning you to be careful and if you trust the software that is requesting permission to download.  Other AntiVirus software will require you to trust the source of the download.  Windows 10 will warn you as well and request permission to trust the source of the download.

What's the difference between requesting a demo vs downloading the trial?

Web Demo:

Trial Version:

  • Our trial version is the full working version of our latest hotel software release.
  • TCS provide demonstration data, including a few reservations and checked in guests, so you can feel the systems features from the start.
  • TCS will assist you with the installation of the GuestSuites demo download and setup.
  • Call or e-mail TCS from our Demo Page to request a download of our trial demo
Is Shift 4 payment processing secure?

Our GuestSuites Reservation Software is fully integrated with and connected to Shift 4 Secure Payment Processing. Shift 4 supports your Property from the time Guests make a reservation, through check-in, and during check-out. Selecting a bank or processor with the most competitive rates, then setting up a new merchant account or gateway, can be a complicated process.

GuestSuites and Shift 4 Secure Payment Processing connects all your payment services with one discounted all-in-one processing package. For more information, browse our product features.

Is GuestSuites all Cloud based and stored on a Cloud server?

Our cloud-based PMS Anywhere is popular but not required. Many of our Hotels run our GuestSuites on Desktop computers w/o internet. If Cloud based reservation management software is your preference, GuestSuites Cloud, allows you to access your software anytime from anywhere. GT|Cloud is a hotel reservation software that will manage and operate from multiple office locations, or for managers who need access from home or off property. For more information, browse our product features or contact us.