GuestSuites offers full support for your software. As a new user purchasing the software for the first time, you are entitled to support for software installation and initial setup for 30 days. Support is required the 1st year and optional thereafter for the base software. Please contact us to place your order or request a detailed price quote which will include software setup and support.

Support and Integration Services

Support & Integration Services Offered

  • Annual Software Support
  • Online Booking Engine
  • Siteminder Integration
  • Availability Online
  • Credit Card Processing
  • Point of Sale Software
  • Unit Owner Management
  • Quick Books integration
  • PBX Voice Mail integration

Support Services

  • Phone support
  • Email support
  • Online support
  • Updates are included in your support agreements
  • Software upgrades and data conversions from prior versions – additional fees apply

Operating System & Minimum Hardware Requirements

  • Microsoft Windows 10
  • IBM Personal Computer or compatible
  • Intel Chips or AMD equivalent (one of the following)
    • Pentium Dual Core
    • Intel Core 2
    • Core I3, I5, I7
  • 80GB Hard Drive
  • 6GB memory
  • 19"- 24" Monitor or Touch Screen
  • Network card


Integration support/setup of all room types/rate, accounts, and customized letters:

  • GoTo Assist remote support to insure a smooth and successful start-up
  • Installations, includes setup, training, and integrations configuration
  • Easy-to-use hotel reservation software is key for new users to become productive
  • Our service is personalized, by account rep, familiar with your property from Day 1
  • Qualified property consultants recommend and help implement hotel software training
  • E-mail support, phone support, remote support, and 24/7 emergency support

GuestSuites offers full support for your software. As a new user purchasing the software for the first time, you are entitled to support for software installation and initial setup. Please complete the Request a Demo order form which will include software setup and support, or e-mail us at

Integration Services

  • Phone support
  • E-mail support
  • Online support
  • Online Remote Training
  • Re-installations
  • Updates are included in your Support Agreements
  • Software upgrades and data conversions from prior versions – additional fees apply

TCS GuestSuites Services

TCS Services and Integration solutions compliment our full suite of software products. Installation of your property’s software, configuration, interfaces, conversions, and training issues are all part of a full systems Integration by TCS GuestSuites Services.

TCS will assist or participate in any and all technical Integration issues that need to be addressed prior to a successful install. TCS will tailor custom solutions that will meet your systems requirements. Remote access to your systems is the first step in a long lasting relationship that will monitor the health of your servers, software, and network infrastructure.

TCS GuestSuites services are available to you anytime, from technical advice, to full systems Integrations, and on-site training.

TCS GuestSuites Services can support any of your property’s systems needs including:

  • Custom software development
  • POS solutions
  • Cloud solutions
  • Internet / OTA online reservations
  • Credit card processing integration
  • Windows 10 compatible applications

TCS Property Consultants

It will not take you long to see the attraction when considering TCS Hotel Software Inc. We like to know our clients and their specific property software requirements. We take pride in developing a pre-installation approach that will make a difference during your Integration. We have a diverse group of individuals with backgrounds in hospitality, technology, and business applications to serve your needs as you begin your Integration of GuestSuites Hotel Management Software. These qualities are what TCS Hotel Software Inc. and GuestSuites Software Products have to offer the hospitality industry.

Integration Services

TCS will assist with setup of your property’s room types, rates, and room numbers to enable you to spend your valuable time using GuestSuites and becoming more familiar with its many features. Of course, all configuration and setups can be updated and changed by your property after you receive the GuestSuites software installation.

Our systems and software are scalable. Our supported Platforms include the latest Microsoft Windows Operating Systems and Apple iOS. All networks are supported that run Windows based operating systems and Microsoft applications.

Guest Data Conversions

TCS GuestSuites Services can assist you with Guest Data Conversions from your existing systems, including Windows applications, or any systems that can export data in any format. All conversions are protected and secured throughout the conversion process. It’s a nice feeling to see your entire valued Guest Data appear in GuestSuites Software ready to access and get started. TCS Conversion Services will also assist you with a full conversion plan. How many years of data? Sorting and filtering existing guest information to give you a fresh accurate start with your new GuestSuites System.

Online Training

TCS offers remote setup and training. If your hotel is equipped with high speed Internet, you have everything that you need to allow TCS to train your staff and management to use our products effectively and productively from the start. Online sessions can address Setup, Security, Front Desk, Reservations, and Management sessions specific to your needs to general sessions to address overall product features after you are familiar with your new GuestSuites software. Whatever your software training requirements, TCS will tailor our faq to fit the needs of your property.

Onsite Training and Installation

TCS offers Installation and Training Support for your staff. TCS will tailor our training to suit your needs. Sessions can be grouped by Management, Front Desk, Setup and Security. TCS can also assist you with GuestSuites Initialization and all configurations.

Frequently Asked Questions

  • All
  • Demo
  • Features
  • Ordering
  • Setup
What are the minimum system requirements?
  • Microsoft Windows 7/10
  • IBM Personal Computer or compatible
  • Intel Chips or AMD equivalent (one of the following)
    • Pentium Dual Core
    • Intel Core 2
    • Celeron
    • Core I3,I5,I7
  • 80GB Hard Drive
  • 4GB memory
  • 19” or 24″ display or Touch Screen
  • Network card
  • ________________
  • Apple IOS
  • Macbook Pro, Macbook Air
  • Intel chip or AMD
  • 80 gig
  • 4 gig memory
  • 19 – 24″ screen


What operating systems can I use?

Microsoft Windows
Ask us about iOS/Apple systems

How do I setup GuestSuites?

Our team at GuestSuites will assist you with the initial setup and online setup & training.  TCS will request a basic configuration form via email.  An initial installer file will be generated on the basis of the configuration for your installation.

What add-on enhancements are available to be purchased/ordered?

Refer to Products and Services Menu for full details on enhancement features for you new GuestSuites software.

How do I order add-on products?

Call us direct on (845) 358-9294 ext. 1 to place your order.   For add-on enhancements, call one of our representatives to prepare an online quote for you to process when you are ready.   This is recommended for Interface Add-On Enhancements.  Our representatives will give you a clear introduction to all software products and enhancements.

How much does it cost to purchase the software?

GuestTracker can be very affordable. TCS Hotel management software lists our prices so everyone knows and receives the same prices.  Please feel free to call or e-mail us to setup an online quote for you.  When you are ready to place your order, you’ll have all the details and quotes.   All you need to do is approve the quote and make the payment.

What if I have trouble setting up or downloading the software?

If you are having trouble downloading, it can be a number of issues causing this.   Usually a Firewall or AntiVirus software is blocking the download or warning you to be careful and if you trust the software that is requesting permission to download.  Other AntiVirus software will require you to trust the source of the download.  Windows 10 will warn you as well and request permission to trust the source of the download.

What's the difference between requesting a demo vs downloading the trial?

Web Demo:

Trial Version:

  • Our trial version is the full working version of our latest hotel software release.
  • TCS provide demonstration data, including a few reservations and checked in guests, so you can feel the systems features from the start.
  • TCS will assist you with the installation of the GuestSuites demo download and setup.
  • Call or e-mail TCS from our Demo Page to request a download of our trial demo
Is Shift 4 payment processing secure?

Our GuestSuites Reservation Software is fully integrated with and connected to Shift 4 Secure Payment Processing. Shift 4 supports your Property from the time Guests make a reservation, through check-in, and during check-out. Selecting a bank or processor with the most competitive rates, then setting up a new merchant account or gateway, can be a complicated process.

GuestSuites and Shift 4 Secure Payment Processing connects all your payment services with one discounted all-in-one processing package. For more information, browse our product features.

Is GuestSuites all Cloud based and stored on a Cloud server?

Our cloud-based PMS Anywhere is popular but not required. Many of our Hotels run our GuestSuites on Desktop computers w/o internet. If Cloud based reservation management software is your preference, GuestSuites Cloud, allows you to access your software anytime from anywhere. GT|Cloud is a hotel reservation software that will manage and operate from multiple office locations, or for managers who need access from home or off property. For more information, browse our product features or contact us.